Automated event communications

When you publish an event, the platform schedules a set of automated messages for you: reminders before the event and follow-ups after it. The Communications tab on your event shows all of them in one place, so you always know exactly what your attendees will receive and when.

What gets sent

For a published event with automated reminders on, attendees receive:

• Day-before reminder: includes a one-tap link for attendees to confirm they are still coming
• Day-of details: for virtual events, this is where the join link arrives
• Starting-soon note: shortly before start time
• Post-event feedback ask: about an hour after the event ends
• Suggested next events: a few days later, personalized to the attendee

Messages go out by email, plus text message for attendees who opted in. Attendees see this same schedule on their RSVP confirmation, so nothing arrives unannounced.

Turning a send off

Open your event and choose Communications. Each scheduled send has a toggle; switch it off and that message will not go out for this event. Sends that already went out are shown with their sent time and cannot be changed.

Editing the wording

Choose Edit on a scheduled send to change its subject and message before it goes out. Keep it plain text. This is useful for adding parking notes to the day-before reminder or a specific thank-you to the feedback ask.

What is not configurable here

Some messages are part of how RSVPs work and always send: the registration confirmation, waitlist promotion notices, cancellation notices (with your note), and the weekly events digest for members who opted in. For one-off announcements to your attendees, use broadcasts.